Shipping Policy

Shipping & Delivery Information

Order Processing Timeline

We are committed to processing your order swiftly.

  • Standard Processing: We require 1 to 3 business days to process, verify, and prepare your order for shipment.

  • Weekday Orders: Orders placed during the weekday typically begin processing within one business day.

  • Weekend Orders: Orders received late Friday evening or over the weekend may experience a slightly longer processing time.

Shipping Costs and Delivery

We ensure a simple and transparent delivery model:

  • Shipping Costs: We cover all standard shipping costs for every order. All products are delivered 100% free of charge to your specified address.

  • Minimum Order: There is no minimum order quantity required to qualify for free shipping.

  • Average Delivery: Once processing is complete, the estimated delivery time is 5 to 12 business days.

Tracking Your Shipment

  • Tracking Notification: As soon as your order is dispatched, you will receive an email containing a tracking number.

  • Monitoring: This tracking number allows you to monitor the status and progress of your shipment until it reaches your door.

Order Cancellation Policy

Due to our automated fulfillment system, order processing begins immediately after placement.

  • Cancellation Deadline: It is critical that you notify us of any cancellation request within 12 hours of placing your order.

  • Guarantee: While we make every effort to honor cancellation requests received within this window, we cannot guarantee cancellation if the order has already entered the shipping preparation phase.

Handling Delivery Delays and Issues

We strive to meet our delivery estimates, but occasionally issues arise:

  • Delayed Delivery: If your shipment is delayed by more than one full week beyond the average estimated delivery time, please contact us via email, providing your order number, and we will promptly investigate the cause.

  • Order Not Received: If the average delivery time has passed and you have not received your package, please contact our customer service team immediately with your order number.

Policy on Uncollected or Refused Deliveries

  • Return Due to Non-Acceptance: If a delivery attempt is made (either at your door or a post office) but the package is not accepted, refused, or not picked up from the postal service, it will be automatically returned to our supplier.

  • Return and Processing Fee: Delivery and return costs are incurred in these situations. We reserve the right to deduct a €15 fee from your refund to cover the associated return shipping and handling expenses.

We are dedicated to making the ordering and delivery process straightforward for all customers. Please reach out to our customer service team if you have any questions or require assistance.