Job Opening

Customer Service Representative - Lucas & Grace

About Lucas & Grace

Lucas & Grace is a fast-evolving online retailer specializing in stylish, sustainable fashion and accessories for both men and women. Our brand pillars are built on uncompromising quality, modern aesthetic appeal, and a commitment to responsible practices. We are deeply committed to offering an outstanding customer journey from start to finish. We are seeking a dedicated Customer Service Representative to join our team, serving as the primary touchpoint to elevate customer satisfaction and brand loyalty.

Your Core Responsibilities

As a Customer Service Representative, you will play a pivotal role in maintaining our high standards of client care:

  • Support Delivery: Offer professional, prompt, and courteous support across multiple communication channels, including email, phone, and live chat.

  • Inquiry Management: Expertly handle customer questions regarding product details, order status, shipping logistics, and returns processes.

  • Problem Resolution: Guide customers through troubleshooting, resolve complex issues efficiently, and assist with navigating our online platform.

  • Internal Collaboration: Work closely with other departments to communicate customer insights and feedback, driving tangible improvements in service quality and product offerings.

  • Data Integrity: Efficiently manage customer data records and ensure the systematic handling and resolution of all customer complaints.

The Ideal Candidate Profile

We are looking for an individual who embodies our commitment to service and style:

  • Experience: Proven background in a customer service capacity, with experience in the e-commerce sector being a notable advantage.

  • Communication Skills: Exceptional command of both written and spoken English is essential.

  • Mindset: A genuine passion for interacting with customers, underpinned by a proactive, strong service-oriented approach.

  • Competencies: Highly reliable, inherently solution-driven, and possessing superior interpersonal communication abilities.

  • Technical Skills: Proficient with common computer applications and, ideally, familiar with Customer Relationship Management (CRM) systems.

What Lucas & Grace Offers

Join a supportive environment where your contribution is recognized and valued:

  • A flexible work structure, including attractive remote work opportunities.

  • The chance to be part of a dynamic, supportive, and collaborative team.

  • An open company culture defined by flat hierarchies and transparent communication.

  • Significant opportunity to introduce new ideas and actively shape the evolution of our customer processes.

  • Generous employee discounts on all Lucas & Grace products.

If you are eager to provide outstanding service and become an integral part of the Lucas & Grace team, we encourage you to apply. Please forward your application materials to: careers@lucas-grace.com.