Privacy Policy

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER

1.1 We appreciate your visit to our website and thank you for your interest. Below, we inform you about the handling of your personal data when using our website. Personal data includes all data that can personally identify you.

1.2 The data controller for processing personal data on this website, within the meaning of the General Data Protection Regulation (GDPR), is Lucas & Grace. The data controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g., orders or inquiries to the data controller). You can recognize an encrypted connection by the "https://" in the browser’s address bar and the lock symbol.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When using our website for informational purposes only, i.e., without registering or providing information otherwise, we collect only the data transmitted by your browser to our server ("server log files"). When you visit our website, we collect the following technical data required for displaying the site:

  • Our visited website

  • Date and time of access

  • Amount of data sent in bytes

  • Source/reference from which you accessed the page

  • Browser used

  • Operating system used

  • IP address (anonymized where necessary)

Processing is carried out in accordance with Art. 6 (1) lit. f GDPR based on our legitimate interest in improving the stability and functionality of our website. The data will not be disclosed or used otherwise. However, we reserve the right to review the server log files retrospectively if specific indications of unlawful use arise.

3) COOKIES

To make your visit to our website more attractive and to enable certain functions, we use cookies on various pages. These are small text files stored on your device. Some cookies are deleted after you close your browser (session cookies), while others remain and allow us or our partner companies (third-party cookies) to recognize your browser on subsequent visits.

If cookies process personal data, processing is based on Art. 6 (1) lit. b GDPR (contract execution) or Art. 6 (1) lit. f GDPR (legitimate interest in optimal website functionality and customer-friendly experience).

You can configure your browser to be informed about cookie settings, accept cookies individually, or generally exclude them. Please note that disabling cookies may limit the functionality of our website.

4) CONTACT

When you contact us (e.g., via contact form or email), personal data is collected. The specific data collected is evident from the contact form. This data is stored and used solely to respond to your inquiry and for related technical administration. Legal basis for processing is our legitimate interest in responding to your request per Art. 6 (1) lit. f GDPR. If your inquiry aims at contract conclusion, Art. 6 (1) lit. b GDPR serves as an additional legal basis.

Your data will be deleted once your inquiry has been processed, provided no legal storage obligations exist.

5) DATA PROCESSING FOR CUSTOMER ACCOUNT CREATION AND CONTRACT EXECUTION

According to Art. 6 (1) lit. b GDPR, personal data is collected when provided for contract execution or customer account creation. The required data is evident from the respective entry forms. You can delete your customer account anytime by contacting us. After contract execution or account deletion, your data is restricted for further use and deleted after applicable retention periods, unless you have consented to further use or legal allowances apply.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Subscription to Our Email Newsletter

When you subscribe to our newsletter, we regularly send information about our offers. Only your email address is required. Additional data is voluntary and used to personalize the newsletter. We use the double opt-in procedure, where you confirm your subscription via a confirmation email.

By activating the confirmation link, you consent to processing your data per Art. 6 (1) lit. a GDPR. You may unsubscribe at any time via the link in the newsletter or by contacting us. Your email will then be removed from our mailing list unless you have explicitly consented to further use.

6.2 Sending Newsletters to Existing Customers

If you provided your email during a purchase, we may send promotional emails about similar products/services based on our legitimate interest in personalized marketing per Art. 6 (1) lit. f GDPR. You can object to this use anytime by contacting us.

7) DATA PROCESSING FOR ORDER HANDLING

7.1 We share personal data with shipping companies responsible for delivery to fulfill contractual obligations. Payment data is forwarded to the payment provider where necessary.

7.2 Use of Payment Service Providers

  • PayPal: If you choose PayPal, credit card via PayPal, direct debit via PayPal, or “purchase on account”/“installment payment” via PayPal, your payment data will be transferred to PayPal (Europe) S.à r.l. et Cie, S.C.A. based on Art. 6 (1) lit. b GDPR. PayPal may conduct credit checks.

  • SOFORT: If using "SOFORT" payment, the transaction is processed through SOFORT GmbH (part of Klarna Group). Data transfer is based on Art. 6 (1) lit. b GDPR for payment processing. More information: https://www.klarna.com/sofort/datenschutz.

8) REVIEW REMINDERS

If you have consented during or after your order, we may send a one-time review reminder via email per Art. 6 (1) lit. a GDPR. You can revoke consent anytime.

9) SOCIAL MEDIA INTEGRATION

9.1 Facebook, Google+, and Instagram Plugins (Shariff Solution)

We use "Shariff" buttons for social media platforms (Facebook, Google+, Instagram) to protect your data. These are embedded as HTML links so no data is transmitted unless you actively click them.

Facebook, Google, and Instagram comply with the "Privacy Shield" framework, ensuring data protection standards equivalent to the EU.

For further details or questions regarding your data, please contact us.

10) ONLINE MARKETING

10.1 DoubleClick by Google

This website uses the online marketing tool DoubleClick by Google, operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“DoubleClick”).

DoubleClick uses cookies to serve ads relevant to users, improve campaign performance reports, or prevent users from seeing the same ads multiple times. Using a cookie ID, Google tracks which ads are displayed in which browser and prevents them from appearing repeatedly. Processing is based on our legitimate interest in the optimal marketing of our website in accordance with Art. 6 (1) lit. f GDPR.

Furthermore, DoubleClick may use cookie IDs to track conversions related to ad requests. This occurs, for example, when a user sees a DoubleClick ad and later visits the advertiser's website with the same browser and makes a purchase there. According to Google, DoubleClick cookies do not contain personal data.

Due to the marketing tools used, your browser automatically establishes a direct connection with Google’s server. We have no control over the extent and further use of the data collected by Google with this tool, and we inform you based on our current knowledge: Through the integration of DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on one of our ads. If you are registered with a Google service, Google can link the visit to your account. Even if you are not registered with Google or not logged in, the provider may obtain and store your IP address.

If you wish to object to participation in this tracking process, you can deactivate cookies for conversion tracking by setting your browser to block cookies from the domain www.googleadservices.com via https://www.google.de/settings/ads. The setting will be deleted if you clear your cookies. More information about setting cookies and available options can be found at the Digital Advertising Alliance website: www.aboutads.info. Additionally, you can configure your browser to notify you about the setting of cookies and decide individually whether to accept them or exclude cookies for specific cases or in general. If you do not accept cookies, the functionality of our website may be restricted.

The entity responsible for data protection compliance is Google LLC, based in the USA.

For more information about DoubleClick by Google’s privacy policy, visit: https://www.google.de/policies/privacy/

10.2 Google AdWords Conversion Tracking

This website uses Google AdWords, an online advertising program of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). As part of Google AdWords, we use conversion tracking. When you click on an ad displayed by Google, a cookie is set for conversion tracking. These cookies expire after 30 days and are not used for personal identification of users. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive any information that personally identifies users. If you do not want to participate in tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your internet browser under user settings. You will then not be included in the conversion tracking statistics.

The storage of "conversion cookies" is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see Google's privacy policy: https://www.google.de/policies/privacy/

You can set your browser to notify you about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

10.3 Google Analytics

This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies," which are text files stored on your computer that allow an analysis of your website usage. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and advertising.

IP Anonymization

We have activated the IP anonymization feature on this website. This means that your IP address will be truncated by Google within the European Union or other parties to the Agreement on the European Economic Area before transmission to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. Google will use this information on behalf of the website operator to evaluate your use of the website, compile reports on website activity, and provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser Plugin

You can prevent the storage of cookies by selecting the appropriate settings in your browser software. However, please note that in this case, you may not be able to use all functions of this website fully. You can also prevent the collection of data generated by cookies regarding your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en

Objection to Data Collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent the collection of your data on future visits to this website: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en

Data Processing Agreement

We have entered into a data processing agreement with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic Features in Google Analytics

This website uses the "demographic features" function of Google Analytics. This allows reports to be created containing statements about the age, gender, and interests of visitors to the site. This data comes from interest-based advertising from Google as well as visitor data from third-party providers. This data cannot be assigned to a specific person. You can disable this feature at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to Data Collection."

11) WEB ANALYSIS SERVICES

Google (Universal) Analytics

This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). Google Analytics uses "cookies" (text files stored on your computer) to help analyze how users interact with the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to and stored on a Google server in the USA.

This website exclusively uses Google Analytics with the "_anonymizeIp()" extension, which anonymizes the IP address by shortening it and excludes direct personal reference. Through this extension, your IP address is first shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. In these exceptional cases, processing is carried out based on Art. 6 para. 1 lit. f GDPR, based on our legitimate interest in statistical analysis of user behavior for optimization and marketing purposes.

Google uses this information on our behalf to track how you use the website, compile reports on website activity, and provide other services related to website activity and internet usage. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.

You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that if you do this, you may not be able to use all the features of this website fully. Additionally, you can prevent Google from collecting and processing data generated by the cookie related to your use of the website (including your IP address) by downloading and installing the browser plugin available at the following link:

https://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plugin or in browsers on mobile devices, you can click on the following link to set an opt-out cookie that prevents future collection of your data by Google Analytics on this website (this opt-out cookie only works in this browser and only for this domain. If you delete your cookies in this browser, you must click this link again): Disable Google Analytics

The responsible entity for the data protection agreement is Google LLC, based in the USA.

Google Analytics is also used for cross-device analysis of visitor flows conducted via a User-ID. When a page is first accessed, a unique, persistent, and anonymized ID is assigned to the user, which is device-independent. This makes it possible to assign interaction data from different devices and different sessions to a single user. The User-ID does not contain any personal data and does not transmit such data to Google.

You can object to data collection and storage via the User-ID at any time with effect for the future. To do so, you must disable Google Analytics on all the systems you use, such as a different browser or your mobile device.

You can disable this using a browser plugin from Google:

https://tools.google.com/dlpage/gaoptout?hl=en

Alternatively, by clicking the following link, you can set an opt-out cookie that prevents Google Analytics from collecting your data within this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete your cookies in this browser, you must click this link again): Disable Google Analytics

For more information about Universal Analytics, visit:

https://support.google.com/analytics/answer/2838718?hl=en&ref_topic=6010376

12) RETARGETING/REMARKETING/REFERENCE ADVERTISING

Facebook Custom Audience via the Pixel Method

This website uses the "Facebook Pixel" provided by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"). When explicitly permitted, user behavior can be tracked after viewing or clicking on a Facebook advertisement. This method evaluates the effectiveness of Facebook advertisements for statistical and market research purposes and helps optimize future advertising campaigns.

The collected data is anonymous to us, meaning we cannot identify users. However, Facebook stores and processes this data, allowing it to be linked to the respective user profile and used for its own advertising purposes, in accordance with Facebook's Data Usage Policy (https://www.facebook.com/about/privacy/). This enables Facebook and its partners to display ads on and off Facebook. A cookie may also be stored on your computer for these purposes. This processing only takes place with your explicit consent according to Art. 6 para. 1 lit. a GDPR.

Only users over the age of 13 can grant permission for the use of the Facebook Pixel. If you are younger, please ask your parent or guardian for permission.

Facebook Inc., based in the USA, is certified under the "Privacy Shield," ensuring compliance with EU data protection standards.

To disable cookies on your computer, you can adjust your internet browser settings so that no cookies are stored in the future or existing cookies are deleted. However, disabling all cookies may limit some website functionality. You can also disable the use of cookies by third-party providers such as Facebook on the Digital Advertising Alliance website: https://www.aboutads.info/choices/

13) GOOGLE ADWORDS REMARKETING

Our website uses Google AdWords Remarketing features, allowing us to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For this purpose, Google places a cookie in your browser, enabling interest-based advertising through a pseudonymous cookie ID based on your visited pages. Processing is based on our legitimate interest in optimal website marketing according to Art. 6 para. 1 lit. f GDPR.

Further data processing occurs only if you have given Google consent to link your internet and app browsing history with your Google account and to use information from your Google account for ad personalization. If you are logged in to Google while visiting our website, Google uses your data along with Google Analytics data to create and define audience lists for cross-device remarketing.

14) THIRD-PARTY TRACKING TECHNOLOGIES

We may use other third-party tracking technologies to analyze user behavior, optimize our services, and provide better advertisements. These technologies help us understand user interactions and improve website functionality.

15) USER CONSENT AND CONTROL

Users can control data collection via browser settings, opt-out mechanisms, and privacy tools provided by third-party services. We are committed to protecting user privacy while optimizing our digital services.